Refund Policy Last Updated: 12 September 2026 Refund Policy Last Updated: 12 September 2026

Booking a 1 on 1 discovery call with Digitiz World requires a nominal fee, processed securely via Razorpay.

• This fee is a commitment charge to ensure only serious applicants book our team's time.
• The booking fee is non refundable once the call has been booked, regardless of whether you attend or not.
• If you do not attend the call (a no show), the fee is forfeited and no refund will be issued.
• If Digitiz World cancels or reschedules the call, we will offer you an alternative slot or a full refund at our discretion.
• The fee covers only the booking of the call. It does not guarantee any specific business outcome or service.

Why is it non refundable? Because our discovery calls are conducted by senior team members who invest significant time in preparing a custom analysis of your business before the call.

For ongoing paid engagements such as retainers, project fees, and consulting packages, the following refund terms apply:

• Before work begins: If you cancel within 24 hours of payment and before any work has started, you may request a full refund of the service fee. The discovery call booking fee is excluded from this refund.
• After work begins: Once work has commenced (strategy built, ad accounts accessed, creatives produced, or campaigns launched), refunds are not available, as digital services are considered delivered upon execution.
• Retainer agreements: Monthly retainers are billed in advance and are non refundable for the current month. You may cancel future months with at least 15 days written notice.
• Third party costs: Ad spend, software subscriptions, domain, hosting, and payment gateway fees paid to third parties are not refundable by Digitiz World.
• Setup or onboarding fees: Any one time setup or onboarding charges are non refundable once the onboarding process has begun.

All refund requests must be submitted in writing to digitizworld.marketing@gmail.com with your name, payment reference, and reason for the request.

Our working commitment states that if agreed results are not delivered within 90 days, we continue working at no additional management fee until they are delivered.

Please note the following clarifications regarding this commitment:

• This is a service continuation commitment, not a refund promise.
• If the agreed key performance indicators are not met within 90 days, Digitiz World will continue to provide services at no additional management fee until those indicators are achieved.
• The commitment is conditional on the client actively participating, providing timely access, assets, and approvals, and following the recommended growth system as advised.
• This commitment does not cover third party ad spend, software costs, or any external expenses.
• Management fees already paid for the initial 90 day period are not refundable, as work has already been delivered.

Results Disclaimer: Testimonials, revenue figures, and case studies shown on this website reflect individual client experiences. Results are not guaranteed and may vary based on market conditions, effort, and other factors outside our control.

The following are strictly non refundable:

• The discovery call booking fee
• Any third party ad spend on Meta, Google, or other platforms
• Software, tool, or subscription fees paid to third parties
• Domain, hosting, or SSL charges paid to Hostinger or other providers
• Payment gateway charges levied by Razorpay or other processors
• Fees for completed work, delivered creatives, or executed campaigns
• Retainer fees for the current billing month once the month has begun

To request a refund for an eligible item, please follow these steps:

• Email us at digitizworld.marketing@gmail.com or WhatsApp us at +91 88886 04222.
• Include your full name, payment reference or transaction ID, and the reason for your request.
• Our team will acknowledge your request within 2 business days.
• Eligible refunds will be processed within 7 to 10 business days to the original payment method.
• You will receive a confirmation email once the refund has been initiated.

Please note that refunds are issued only after our team has reviewed your request against the terms of this policy.

We strongly encourage you to contact us directly before initiating a chargeback or payment dispute. Most concerns can be resolved quickly through a simple conversation.

• Initiating a chargeback without contacting us first may result in suspension of your services.
• Fraudulent chargebacks may be reported to the relevant payment processor and legal authorities.
• We maintain full documentation of all transactions, service delivery, and communication for dispute resolution.

All payments are processed through trusted third party platforms. This Refund Policy is designed to comply with the following platform and legal guidelines:

We reserve the right to update this Refund Policy to remain compliant with evolving platform and legal requirements. Any changes will be posted on this page with an updated date.